日本財団 図書館


“HOW TO WIN PUBLIC CONFIDENCE AS COVERNMENT OFFICIALS”−100 Sheets for Effective&Efficient Public Administration

財団法人 公務研修協議会

平成10年度

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CONTENTS

PREFACE

CHAPTER I THE RESPONSIBILITIES OF PUBLIC OFFCIALS

1-1 Role of Government

1-2 Status of Government Officials

1-3 Politicians and Career Officials

1-4 Characteristics of the Public Service

1-5 Grievances Aired against the Public Service

1-6 Circumstances surrounding the Public Service

1-7 How to Secure Public Confidence

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CHAPTER II EFFECTIVE & EFFICIENT GOVERNMENT ADMINISTIRATION

2-1 Management of Operations

2-2 Organizational Objectives

2-3 Improvement of Work

2-4 The Ability to Find and Solve Problems

2-5 Organization

2-6 Role of Each Member in the Organization

2-7 Communication

2-8 Instructions to Employees

2-9 Report Making

2-10 Meetings

2-11 Office Equipment

2-12 Filing Systems

2-13 Productivity

2-14 Cost Awareness

2-15 Office Environment

2-16 Direction of the Future Public Service

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CHAPTER III THE ROLE OF SUPERVISORS

3-1 The Role of Supervisors

3-2 Qualities Required from Supervisors

3-3 Support for the Boss

3-4 Communication & Cooperation among Workers

3-5 Leadership

3-6 How to Cultivate Good Leadership

3-7 Persuasion

3-8 Group Management

3-9 Performance Appraisal

3-10 Human Relations in Office

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CHAPTER IV HOW TO GUIDE JUNIOR STAFF

4-1 Human Resource Development

4-2 Methods of Human Resource Development

4-3 Identify Training Needs

4-4 The Importance of OJT

4-5 How to Conduct OJT

4-6 Management of OJT

4-7 How to Implement OJT

4-8 OJT and Opportunities for this

4-9 OJT & Method of this

4-10 OJT that is Appropriate to the Situation

4-11 Teaching

4-12 Explanation, Discussion and Debate

4-13 Job Assignment

4-14 Leadership by Example

4-15 How to Train a Person to be an Effective Stand-in

4-16 The Delegation of Authority

4-17 Praising & Reprimanding

4-18 Motivation

4-19 Self-Development

4-20 Participation

(Reference)

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CHAPTER V ETHICS

5-1 Practices and Ethics

5-2 Inducement

5-3 The Fate of Corrupt Officials

5-4 Measures to Prevent Bribery

5-5 Approaches to Raising the Standards of Ethics

5-6 Government Officials under Public Scrutiny

5-7 Ethics and Globalization

(Reference)

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CHAPTER VI IMPROVEMENTS IN THE PUBLIC SERVICE

6-1 Public Feedback on the Government Services

6-2 Service Improvement Methods

6-3 Interaction with the Public

6-4 Telephone

6-5 Government Documents

6-6 Information Disclosure

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