“HOW TO WIN PUBLIC CONFIDENCE AS COVERNMENT OFFICIALS”−100 Sheets for Effective&Efficient Public Administration
PREFACE
CHAPTER I THE RESPONSIBILITIES OF PUBLIC OFFCIALS
1-1 Role of Government
1-2 Status of Government Officials
1-3 Politicians and Career Officials
1-4 Characteristics of the Public Service
1-5 Grievances Aired against the Public Service
1-6 Circumstances surrounding the Public Service
1-7 How to Secure Public Confidence
Sheet 1
Sheet 2
Sheet 3
Sheet 4
Sheet 5
Sheet 6
Sheet 7
Sheet 8
CHAPTER II EFFECTIVE & EFFICIENT GOVERNMENT ADMINISTIRATION
2-1 Management of Operations
2-2 Organizational Objectives
2-3 Improvement of Work
2-4 The Ability to Find and Solve Problems
2-5 Organization
2-6 Role of Each Member in the Organization
2-7 Communication
2-8 Instructions to Employees
2-9 Report Making
2-10 Meetings
2-11 Office Equipment
2-12 Filing Systems
2-13 Productivity
2-14 Cost Awareness
2-15 Office Environment
2-16 Direction of the Future Public Service
Sheet 9
Sheet 10
Sheet 11
Sheet 12
Sheet 13
Sheet 14
Sheet 15
Sheet 16
Sheet 17
Sheet 18
Sheet 19
Sheet 20
Sheet 21
Sheet 22
Sheet 23
Sheet 24
Sheet 25
Sheet 26
Sheet 27
Sheet 28
Sheet 29
Sheet 30
CHAPTER III THE ROLE OF SUPERVISORS
3-1 The Role of Supervisors
3-2 Qualities Required from Supervisors
3-3 Support for the Boss
3-4 Communication & Cooperation among Workers
3-5 Leadership
3-6 How to Cultivate Good Leadership
3-7 Persuasion
3-8 Group Management
3-9 Performance Appraisal
3-10 Human Relations in Office
Sheet 31
Sheet 32
Sheet 33
Sheet 34
Sheet 35
Sheet 36
Sheet 37
Sheet 38
Sheet 39
Sheet 40
Sheet 41
Sheet 42
Sheet 43
Sheet 44
Sheet 45
Sheet 46
Sheet 47
CHAPTER IV HOW TO GUIDE JUNIOR STAFF
4-1 Human Resource Development
4-2 Methods of Human Resource Development
4-3 Identify Training Needs
4-4 The Importance of OJT
4-5 How to Conduct OJT
4-6 Management of OJT
4-7 How to Implement OJT
4-8 OJT and Opportunities for this
4-9 OJT & Method of this
4-10 OJT that is Appropriate to the Situation
4-11 Teaching
4-12 Explanation, Discussion and Debate
4-13 Job Assignment
4-14 Leadership by Example
4-15 How to Train a Person to be an Effective Stand-in
4-16 The Delegation of Authority
4-17 Praising & Reprimanding
4-18 Motivation
4-19 Self-Development
4-20 Participation
(Reference)
Sheet 48
Sheet 49
Sheet 50
Sheet 51
Sheet 52
Sheet 53
Sheet 54
Sheet 55
Sheet 56
Sheet 57
Sheet 58
Sheet 59
Sheet 60
Sheet 61
Sheet 62
Sheet 63
Sheet 64
Sheet 65
Sheet 66
Sheet 67
Sheet 68
Sheet 69
Sheet 70
Sheet 71
Sheet 72
Sheet 73
CHAPTER V ETHICS
5-1 Practices and Ethics
5-2 Inducement
5-3 The Fate of Corrupt Officials
5-4 Measures to Prevent Bribery
5-5 Approaches to Raising the Standards of Ethics
5-6 Government Officials under Public Scrutiny
5-7 Ethics and Globalization
(Reference)
Sheet 74
Sheet 75
Sheet 76
Sheet 77
Sheet 78
Sheet 79
Sheet 80
Sheet 81
Sheet 82
Sheet 83
Sheet 84
Sheet 85
CHAPTER VI IMPROVEMENTS IN THE PUBLIC SERVICE
6-1 Public Feedback on the Government Services
6-2 Service Improvement Methods
6-3 Interaction with the Public
6-4 Telephone
6-5 Government Documents
6-6 Information Disclosure
Sheet 86
Sheet 87
Sheet 88
Sheet 89
Sheet 90
Sheet 91
Sheet 92
Sheet 93
Sheet 94
Sheet 95
Sheet 96
Sheet 97
Sheet 98
Sheet 99
Sheet 100