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“HOW TO WIN PUBLIC CONFIDENCE AS COVERNMENT OFFICIALS"-100 Sheets for Effective&Efficient Public Administration

 事業名 開発途上国等の公務員の人材育成に関するプログラムの開発
 団体名 公務研修協議会 注目度注目度5


Sheet 61

 

EXPLANATION, DISCUSSION AND DEBATE

 

1 Explanation

 

Explanation refers to the oral method of teaching and imparting new information to staff, and is the method most widely used in OJT. Being widely used, however, does not mean that it is always effective.

Bosses should bear the following points in mind when explaining things to their staff.

 

・State the purpose behind the explanation

If employees do not understand or identify with the purpose behind the explanation, there is a possibility that they will not listen no matter how well the boss has explained.

 

・Stick to teaching principles

To make an explanation easy to comprehend, it is important to stick to the following teaching principles.

: Start from basic concepts, and move towards applications.

: Start with easy contents before moving on to more difficult ones.

: Repeat difficult concepts.

: Balance the abstract and concrete in your explanations.

: Provide an initial overview before explaining complicated concepts.

: Do not explain too much at once.

 

・Confirm that staff have understood the explanation

It is always important to check that staff have understood your explanation. This can be achieved through questioning them or making them repeat what you have said.

 

・Do not rely solely on oral explanations

When explaining difficult concepts, do not rely only on oral explanations. It is important to use other means of illustrations, such as graphs and charts as well.

 

・Use other methods to teach skills and techniques

In terms of skills and techniques, staff may not be said to have fully learnt these until they have gained practical hands-on experience. Besides oral explanations, it is important for managers to demonstrate and emphasize hands-on practice by their staff.

 

・Adopt a style suitable for the employee's ability and needs

While it may be necessary to teach in more detail to an employee who is less capable, using the same method of explanation for a highly capable veteran member of staff may have an adverse effect. It is important to consider the ability, motivation, personality, age, etc., of staff, and adopt the style of explanation accordingly.

 

 

 

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集計期間:成果物公開〜現在
更新日: 2022年8月6日

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