3-7 Persuasion
In the performance of their duties, supervisors encounter a variety of situations. They sometimes need the other person's understanding and acceptance in order to accomplish their task. When supervisors have difficulty in gaining this acceptance, it may be helpful to ask assistance from their manager or boss but it is also essential for them to develop techniques of persuasion. If they easily give up when trying to persuade others over differences in opinions, they will not be able to accomplish good work.
(Discussion Point)
・What points must be taken care of in order to persuade people ?
Sheet 40 Persuasion Techniques
3-8 Group Management
Many employees work in an organization. It is important to integrate these people organically and make them work vividly in order to exert more power as a group rather than concentrate on the accumulation of individual power. This is the responsibility of managers of an organization. Managers are required to manage groups of employees and make efforts to establish an office with a good atmosphere.
(Discussion Points)
・What are the characteristics of a group ?
・What features does a good office have ?
・What points must managers or employees take care of in order to establish a good office ?
Sheet 41 Office Management
3-9 Performance Appraisal
One of the duties of managers is to appraise the performance of their employees. A direct supervisor is best situated to evaluate the work performance of their staff since they may observe closely how they are working and their work results are submitted to them. There are some supervisors, however, who hesitate to evaluate their employees correctly thinking that it is extremely difficult to judge other people and they don't want to be disliked by their employees. Performance appraisal is extremely difficult and may bring conflict between supervisors and their employees. That is not an excuse, however, for not doing appropriate performance appraisals.
(Discussion Points)
・What kind of performance appraisal system does your organization have ?
･ Are you in a position to evaluate your employees ? If so, what points do you take care of when you do performance appraisal ?
・How are the results of performance appraisal utilized in your organization ?
Sheet 42 Performance Appraisal
Let's discuss the following case.
Sheet 43 "Postponing Pay Increases"
Sheet 44 Guide to the Case "Postponing Pay Increases"
