PRAISING AND REPRIMANDING
(1) The following provide good opportunities for praising staff.
・Praise only in a praise-worthy situation
Praise only in a praise-worthy situation. Excessive and haphazard praising may have a negative effect instead.
・Never forget to praise
When a member of staff does something commendable, never fail to praise. After doing a good job, staff expect praise. Their sense of morale and motivation will be raised if their boss shows signs of appreciation.
・Consider the timing
The impact of praise will lose its effect if given belatedly. Whenever employees handle jobs well, it is important to commend them on the spot.
If bosses are inconsistent with their praise and over similar matters sometimes offer praise while at other times completely ignore what has been achieved, the meaning of their praise will be lost.
・Praise according to the employee's level of ability
If bosses evaluate their staff according to their own level of ability, they will find little that is worthy of praise. They must look at the ability level of the employee and find points over which they have made great effort and did well.
・Do not overlook staff
Do not overlook staff who work on low profile jobs. In every member of staff, there is sure to be some point and some opportunity worthy of praise.
・Praise whenever possible
Commendation may strengthen the employee's confidence and have a good effect on their development. It is important to keep an eye out for points worthy of praise and to praise whenever possible.