Major complaints against the public service and how they relate to public characteristics are outlined as follows.
Certain complaints are difficult to avoid as they evolve from the very nature of the public service itself. Public servants must take every complaint seriously and review their operations and attitudes accordingly. When it is impossible to change the cause of complaint, they must explain very thoroughly to the party concerned why such operations are reasonable or necessary. Their understanding and support is extremely important. Public servants should leave no complaint unturned. Taking positive action serves to build public confidence in government administration, regardless of the outcome.