Sheet 57
OJT AND OPPORTUNITIES FOR THIS
1 General Opportunities for OJT
It is important to make an OJT plan. Equally important is practical experience directly related to the OJT that is being undertaken. Educating employees how to serve people at counters, for example, is in itself extremely important. Asking them to answer phone calls or deal with people at the same time, however, will reinforce this by helping to improve their attitude towards serving people well. The skill to moderate a meeting may be developed by providing employees with an opportunity to observe how their supervisor coordinates a conference or first hand experience of being a moderator themselves. Supervisors do not have to stick to the details of an initial OJT plan. They should conduct OJT at any available opportunity to develop the abilities and skills of their employees.
The following occasions provide good opportunities for conducting OJT.
(1) When making plans or assigning jobs.
・When supervisors assign jobs to their staff.
・When supervisors provide instructions to their staff.
・When supervisors and their staff must discuss how jobs should be performed.
・When there are meetings in the office.
(2) When employees perform their tasks.
・When employees ask their supervisors for decisions.
・When employees are highly motivated.
・When employees lack motivation towards their work.
・When employees perform their tasks poorly.
・When employees discuss their jobs.
・When employee's behavior or conduct gives rise to concern.
・When employees try to develop themselves.
(3) When employees consult their supervisors.
・When employees ask their supervisors for advice concerning their work.
・When employees make proposals concerning their jobs.
・When employees submit complaints to their supervisors.
・When employees and their supervisors share a relaxed conversation.
(4) When employees complete their tasks.
・When employees complete their assigned duties.
・When employees accomplish high levels of work.
・When employees fail to achieve their tasks.
・When employees and their supervisors hold evaluation meetings.
