A telephone is one piece of office equipment that is indispensable to the efficient operations of work. How to make or answer telephone calls is important for good service. Phone calls come and go irrespective of circumstances at the other end. In a phone call, the only barometer of communication is the voice itself. Facial expressions and gestures are hidden from view so there is more of a likelihood that misunderstandings may arise.
・When you place a telephone call, what should you take care of ?
・When you answer a phone call, what should you take care of ?
Sheet 94 Telephone Ethics ： How to Make Calls
Sheet 95 Telephone Ethics ： How to Receive Calls
6-5 Government Documents
Governments frequently convey public policies or decisions to people in the form of a document. Conveying information with accuracy is, of course, a priority, but the documents themselves should be easy to read and sociable at the same time.
・What kind of criticism exists against government documents ?
・What points should be taken care of in order to write documents that are easy to read ?
Sheet 96 Criticism of Government Documents
Sheet 97 Documents that are Easy to Understand
6-6 Information Disclosure
Recently, people have been paying more attention to the issue of information disclosure. Information disclosure has been developed to secure the transparency of government decisions so that the public are in a position to judge whether or not government activities are reasonable.
・What do you think about information disclosure ?
・When information disclosure is introduced, what points should be taken care of ?
・What impact do you think information disclosure has on government activities ?
Sheet 98 Information Disclosure
Let's discuss the following case.
Sheet 99 "No Internal Standards"
Sheet 100 Guide to the Case "No Internal Standards"