4-17 Praising & Reprimanding
Everybody is happy to be appreciated. Verbal appreciation of work performance will provide employees with a sense of job satisfaction and they will feel a level of pride in their job. It is important for supervisors to praise their employees in order to develop them.
Reprimanding people, on the other hand, may only discourage them and will sometimes develop undercurrents of ill-feeling. Supervisors sometimes have to reprimand their staff, however, in order to correct them.
(Discussion Points)
・On what occasions should supervisors praise their employees ?
・When supervisors praise their employees, what points must they be careful of ?
・On what occasions should supervisors reprimand their employees ?
・When supervisors reprimand their employees, what points must they be careful of ?
Sheet 66 Praising and Reprimanding
Sheet 67 Reward or Reprimand, Which is More Effective ?
4-18 Motivation
Staff motivation is essential if supervisors are to develop and lead employees in an effective & efficient manner. To heighten their motivation, supervisors must know what their staff expect to gain from work.
(Discussion Points)
・What expectation do you think your employees have from work ?
・What do you yourself expect from work ?
Sheet 68 Staff Motivation
4-19 Self-Development
As the saying goes, "You can take a horse to water but you can't make it drink." Unless employees have the motivation to improve themselves, guidance will be to no avail. Supervisors must lead their staff in a way that will develop their self-motivation, assist them where necessary and develop themselves together at the same time.
(Discussion Point)
・If supervisors are to motivate employees to develop themselves, what points should they take care of ?
Sheet 69 Self-Development among Staff
