15 Which of the following is an appropriate point to note when praising staff ?
a. It is better not to praise staff at all as it will only make them arrogant.
b. Too much praise may lower the authority and status of the boss. It is better to reserve praise for particularly outstanding performance.
c. It is better not to praise individual members of staff in public as other members of staff may take it as a rebuke.
d. It is more effective to praise members of staff through a third party rather than to do so directly.
16 When teaching staff, the method of teaching should preferably change as staff acquire a higher level of skills and become more motivated. Which of the following orders of change is most appropriate as staff develop ?
i Teach the key concepts and leave the details to them.
ii Pay careful attention to teaching details.
iii Point out the basic concepts, and let them find the rest out by themselves.
a. i → ii → iii
b. ii → i → iii
c. iii → i → ii
d. i → iii → ii
17 Which of the following is not an appropriate method for developing staff creativity ?
a. Delegating authority.
b. Practicing participative management.
c. Subjecting suggestions from staff to strict checks.
d. Not holding occasional failure against them if staff make more effort in the future.
18 Which of the following is appropriate regarding OJT outside office hours ?
a. Outside office hours, relationships between bosses and staff are of a private nature. Bosses should not engage in guiding or developing their staff at this time.
b. Discussions in the relaxed mood of after office gatherings, such as parties, lack objectivity, and can therefore not be expected to be effective in staff development.
c. Outside office hours, managers and their staff are more relaxed and may speak their minds more freely. It is therefore possible for bosses to engage in a style of training very different, but complementary to that during office hours.
d. Organizations should preferably reward bosses who take the time to guide their staff even outside office hours.
19 OJT work plans set out individual training needs, objectives, methods of instruction, schedule, evaluation, etc. for each member of staff. Which of the following is not appropriate regarding these ?
a. Recording and checking work plans is troublesome, and most managers dislike it.
b. OJT work plans are effective documents over which bosses and their staff may cooperate and share common goals.
c. All OJT activities should be planned and documented in an OJT work plan, and implemented accordingly.
d. OJT work plans are effective for systematically carrying out OJT.
