10 Which of the following is not an appropriate comparison between OJT and group training ?
a. Group training is more suited to the acquisition of knowledge about principles, standards and systems than OJT.
b. OJT is more effective for passing on job know-how than group training.
c. Unlike group training, OJT is conducted by an in-house manager rather than a training specialist. It is therefore more difficult to evaluate OJT than group training.
d. Unlike group training, OJT is particularly effective for developing a successor to the job.
11 Which of the following is not a true characteristic of OJT ?
a. Guidance may be tailored in great detail to each individual member of staff.
b. OJT is directly related to the job concerned, and conducted together, the benefits from this form of training have a direct impact on business operations.
c. As OJT is conducted through the process of work itself, or is closely related to the job, practical training is possible.
d. Bosses and their staff are able to put any ill feelings that exist between them aside, and carry out OJT in a rational manner.
12 Which of the following is not an obstacle to promoting OJT ?
a. The office is too busy and is therefore an unsuitable environment in which to conduct OJT.
b. Insufficient policy exists to promote OJT.
c. The manager has little understanding of the purpose and methods of OJT.
d. The boss is over-concerned about maintaining superiority, and therefore refuses to conduct OJT.
13 Which of the following is an appropriate point to note when delegating authority ?
a. When delegating authority, staff should be made to understand that the supervisor will also bear responsibility for the success of the assignment.
b. The higher the level of difficulty, the more effective the assignment will be on self-development.
c. When delegating authority, it is preferable to delegate all, rather than parts of it.
d. Even when authority has been delegated, to avoid failure, the boss must monitor the progress very closely through methods such as daily reports.
14 Which of the following is an appropriate point to note when reprimanding staff ?
a. It is better to avoid reprimanding an employee in front of other staff.
b. Staff must be reprimanded immediately whenever they make mistakes, or fail in their jobs.
c. The supervisor should continue with their reprimand until the employee shows sings of regret.
d. All the mistakes that the employee has made before should be included, summarized and reprimanded at once.
