This is similar for ET as for manufacturing in order to set up a system
which checks that the QA is going according to plan. It involves creating a procedure how
the organization is going to run the internal audits: appoint internal auditors, ensure
auditors have required skills, schedule to ensure whole range of procedures is audited.
Audits should be carried out according to schedule in which:
follow up actions are carried out promptly, audit records are kept,
audit progress is reported to those managing the QA system, internal auditors should not
audit there own work area.
Section 18 Training
For those activities affecting quality, only properly trained staff are
used.
This probably includes all staff as there are no ways to deliver
training through non- skilled staff. Furthermore it is required to identify the training
needs of the staff, provide the training and keep records of the training
In education and training it can be enough to write a procedure to
specify qualifications for all levels of teaching staff: trainer, senior trainer, lecturer
etc. and keep the training staff up to level.
Section 19 Servicing
Any contractual activity to be provided after the product has been
delivered. In manufacturing this is the guarantee period in which service is provided.
In an educational system this is not as common. However it could be
that a review is done after some time that the trainee is back in service, to see if the
course has fulfilled the expectations. This could then mean that a refresher course is
required to be delivered.
Section 20 Statistical techniques
These are used in order to verify the acceptability of process
capability and product characteristics. In education and training this cannot really be
applied as we do not use statistically based process control charts and margins.
What is required though is a method to assure that we are reaching our
goal with our efforts. Are learners learning what we said they would. Probably the most
applicable way is the assessment of competence, either using simulation, or through the
workbook and mentor reports coming from the practice period.
6. Internal Auditing
In order to ensure that the quality assurance control system is
achieving the desired results it is essential that regular auditing takes place. This will
be in the form of an overall auditing plan as well as single audits into one specific
procedure. The purpose of internal auditing is to detect non compliances to procedures
which then results in assuring that the agreed systems are followed, identifying areas of
uncertainty in work procedures, agree how non compliances can be rectified, how to improve
procedures and identify areas where additional support is needed in the organization.
