2.14 Corrective and preventive action
The Organisation should:
・Establish and maintain documented procedures for the identification and correction of TMS deficiencies;
・Review appropriate sources of information, such as non-conformance reports, audit reports, student and customer complaints, and quality records to detect and eliminate potential deficiencies;
・Analyse student learning deficiencies for adverse trends that shall indicate a deficiency in the training plan or training delivery procedures;
・Determine the root cause of deficiencies and implement corrective action to eliminate the deficiency.
Records of these activities should be maintained. (see 2.15)
2.15 Control of TMS records
The Organisation should establish and maintain documented procedures for the identification, collection, indexing, access, filing, storage, maintenance and disposition of TMS records in accordance with the Competent Authority or its representative.
TMS records should be maintained in order to demonstrate:
a) Students' satisfactory completion of training and applicable competence requirements; and
b) Effective functioning of the TMS.
TMS records should be legible and stored in such a manner to preclude damage.
2.16 Management review
Senior management of the Organisation should review the TMS in accordance with documented procedures in order to ensure its continuing suitability and effectiveness in satisfying the quality policy of the Organisation and the training needs of the students. Internal management review should include the review of internal and external audit reports, reports Of non-conformities and corrective actions taken and their effectiveness. Management should determine the need for any changes to policy or the TMS based upon the results of this review. Management review should be conducted at least annually. Records of management reviews should be maintained (see 2.15).
