4 Be Ready with the Latest Information to Keep the Boss Informed
If a supervisor has to consult other staff each time a question is posed by their boss, they are unlikely to instill much confidence in themselves. Supervisors should always aim to grasp the key issues, keep up with work in progress, and be ready to provide an explanation of this at any time required.
5 Take Responsibility for the Job
After supervisors have issued instructions to their staff, the outcome of the work itself is still their responsibility. They should never blame the results on their staff, or use them as excuse when a mistake occurs. Regardless of the results, the supervisor, not the staff, is the one who must answer to the boss and take full responsibility.
6 Develop the Ability to Stand in for the Boss if so Required
A good organization is one that can continue to function smoothly in the absence, for whatever reason, of any member of staff. It is essential that staff develop the ability to stand in for their boss if so required. This will prevent work from coming to a standstill or the office being thrown into chaos in the absence of the boss. It will also ensure the boss peace of mind that their job will be well taken care of in the event that they suddenly take ill. It is essential that staff observe and learn how their boss operates in the course of their everyday work, and make a conscious effort to enhance their ability to make judgments and decisions.
