日本財団 図書館


Hudson, J. (1999) Informatization and the delivery of government services: a political science perspective, Ph.D. thesis, Department of Government, Brunel University.

Hughes O. (1998) Public management and administration: an introduction (2nd edition), Basingstoke, Macmillan.

ICM (1993) Citizen's Charter customer survey (conducted for the Citizen's Charter Unit), London, ICM Research.

Immergut, E. (1992) Health politics: interests and institutions in Western Europe, Cambridge, Cambridge University Press.

Ingraham, P. (1996) 'The reform agenda for national civil service systems: external stress and internal strains', pp.247-67 in H.Bekke, J.Perry and T.Toonen (eds) Civil service systems in comparative perspective, Bloomington and Indiana, Indiana University Press.

―(1997) 'Play it again Sam; it's still not right: searching for the right notes in administrative reform', Public Administration Review, 57:4, July/August, pp.325-31.

―Peters, G. and Moynihan, D. (1998) Public employment and the future of the public service, paper presented to the authors' roundtable. Revitalising the public service, Ottawa, Canadian Centre for Management Development, 12th-14th November.

―Thompson, J. and Sanders, P., (eds) (1998) Transforming government: lessons from the reinvention laboratorories, San Francisco, Joscy-Boss.

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Johnson, J. (1998) 'Strategy, planning leadership and the Financial Management Improvement Plan: the Australian Public Service 1983 to 1996', Public Productivity and Management Review, 21:4, June,pp. 352-68

Joss, R. and Kogan, M. (1995) Advancing quality: total quality management in the National Health Service, Buckingham, Open University Press.

Kaufman, H. (1981) 'Fear of bureaucracy: a raging pandemic' Public Administration Review, 41:1, January/February, pp. 1-9

Kaufmann, F., Majone, G. and Ostrom, V. (eds) (1986) Guidance, control and evaluation in the public sector, Berlin, de Gruyter:

Keeling, D. (1972) Management in government, London, Allen and Unwin.

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Kettl, D. (1994) Reinventing government? Appraising the National Performance Review, Washington, DC, The Brookings Institution.

―Ingraham, P., Sanders, R, and Horner, C. (1996) Civil service reform: building a government that works, Washington, DC, The Brookings Institution.

Kickert, W. (ed.) (1997) Public management and administrative reform in Western Europe, Cheltenham. Edward Elgar.

―and In't Veld, R. (1995) 'National government, governance and administration', pp.45-62 in W.Kickert and F.van Vught (eds) Public policy and administration sciences in the Netherlands, London, Prentice Hall/Harvester Wheatsheaf.

―Klijn, E.-H. and Koppenjan, J. (eds) (1997) Managing complex networks: strategies for the public sector, London, Sage.

King, G., Keohane, R. and Verber, S. (1994) Designing social enquiry: scientific inference in qualitative research, New Jersey, Princeton University Press.

 

 

 

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