CHAPTER II EFFECTIVE & EFFICIENT GOVERNMENT ADMINISTRATION
This chapter covers principles of work and effective and efficient operations.
2-1 Management of Operations
An important responsibility of managers is managing the work in their office. In addition to performing their own jobs, managers must supervise the overall work operations in their office in order to accomplish their organizational goals.
(Discussion Point)
・What is an appropriate process of managing operations ?
Sheet 9 Management of Operations
2-2 Organizational Objectives
Every organization has their own set of goals and must coordinate their operations to accomplish certain objectives. It is important that the organizational objectives are designed to fulfill these goals. Every activity should be directed towards these objectives. Appropriate objectives are essential for effective and efficient work. Let's discuss the topic of "management by objectives."
(Discussion Points)
・Why do we have to set objectives when performing work ?
・When we set objectives, what must we take care of ?
・After setting the objectives, what should we take care of ?
Sheet 10 Management by Objectives
2-3 Improvement of Work
Each employee is given an assignment and tries to the best of their ability to accomplish this assignment. When employees are too busy with their everyday tasks, they are likely to be less anxious about improving their work. Supervisors must keep an eye on day to day work operations and always be attentive to finding ways to improve these. Supervisors are also expected to motivate their staff to improve their own standards of work.
(Discussion Points)
・What aspects should supervisors consider for work improvements ?
・What obstacles may arise when we try to improve work ?
・In what environment are creative ideas towards improvement likely to be produced ?
・What is an appropriate process for work improvements ?
Sheet 11 Improvements in Work
Sheet 12 Improvement Process
